Before you jump in
The questions that actually matter.
Straight answers — no fine print — about how ZAPLIA runs inside your business.
Do I need to change my WhatsApp number?
No. You connect the number you already use — the one on your cards, your social pages, and in your customers' contacts — by scanning a QR code, just like WhatsApp Web. You keep your history and your number.
Can the AI make up prices or promise things I don't offer?
No. The AI only answers using your catalog and your verified facts (prices, policies, hours). If you mark a product "quote on request," the AI can talk about it but never sets a price or closes the sale on its own — that always runs through your real catalog, never through whatever the model "thinks" the price is.
Can I have several salespeople working the same account?
Yes. You invite your team with different roles (owner, admin, manager, agent) and assign conversations to each of them — this isn't a single-person account.
Can I connect more than one WhatsApp number?
Today each account connects one WhatsApp number. If your business needs more than one, tell us — it's on our radar and something we're actively evaluating.
Can I import the customers I already have?
Yes. You upload a CSV or Excel file with your contacts (name, phone, email, notes, tags) from the dashboard, choose how to handle duplicates, and they're ready in your CRM within minutes.
What happens if the AI doesn't know how to answer?
It doesn't make anything up. It lets the customer know someone will confirm shortly, you get notified with the full context, and you (or your team) take over that conversation whenever you want.
Can I step in manually at any point?
Yes, at any time. You can watch every conversation live, turn on human approval before a reply goes out, or just message the customer yourself — the AI steps back the moment it detects you're already in the conversation.
How long does setup take?
Signing up and basic business setup take a couple of minutes; connecting your WhatsApp is one QR scan. Loading your catalog and policies varies with how much you have to upload — but you can start selling the same day.
Don't see your question?
Write to us directly — you'll get a real answer, not a generic support bot.
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